1. Data Controller
The data controller for this website is:
Arco di Vino B&B
Pezza, Verona, Italy
Email: info@arcodivino.it
2. Types of Data Collected
We may collect and process the following personal data:
Identification data: first name, last name, nationality
Contact details: email address, telephone number, physical address
Booking data: dates, room preferences, number of guests, special requests
Payment data: processed through secure external services (we do not store credit card details)
Technical data: IP address, browser type, device type, time zone, language, interaction with the website
Marketing and social media data: interactions with Instagram, Facebook, TikTok, YouTube
3. Methods of Data Collection
Your data is collected through:
Direct interaction: reservations or contact forms
Automatic technologies: cookies and analytics tools
Social media integration and pixels Tracking
Third-party booking or payment platforms
4. Purpose of Processing
We use your data for the following purposes:
Management and confirmation of bookings
Response to inquiries or contacts
Processing secure payments
Personalizing the user experience
Legal and contractual obligations
Sending communications, offers, or updates (only with your consent)
Traffic analysis and improving website performance
5. Legal Basis for Processing
We process your data based on one or more of the following legal bases:
Consent (e.g., newsletter subscription)
Contractual necessity (e.g., completing a booking)
Legal obligations (e.g., invoicing)
Legitimate interest (e.g., website analysis and improvement)
6. Data Retention and Protection
We adopt technical and organizational measures to protect your data, including:
SSL encryption
Booking and payment platforms Secure
Limited data access
Periodic backups
Staff training on privacy
We retain your data only for as long as necessary for the purposes indicated or as required by law.
7. Data Sharing
Your personal data may be shared with:
Payment and booking service providers (e.g., Stripe, PayPal, Wix Bookings)
IT hosting and maintenance service providers
Legal or tax authorities, if required by law
We do not sell or share your data for commercial purposes with external companies.
8. International Data Transfers
If your data is transferred outside the EU (e.g., cloud services), we ensure that adequate protection measures are implemented, such as:
Standard contractual clauses approved by the European Commission
Adherence to internationally recognized frameworks
EU adequacy decisions
9. Your Rights (under the GDPR)
You have the right to:
Access your data
Request rectification or erasure
Restrict or object to processing
Withdraw consent at any time (e.g., for marketing purposes)
Request data portability
File a complaint with the Italian Data Protection Authority (www.garanteprivacy.it)
To exercise these rights, please write to info@arcodivino.it
10. Cookie Policy
We use cookies to improve navigation, analyze traffic, and offer social media features.
Types of Cookies Used:
Strictly Necessary Cookies: Essential for the operation of the site (e.g., reservations)
Performance and Analytics Cookies: Analyze site usage (e.g., Google Analytics)
Functionality Cookies: Remember user preferences
Marketing Cookies: For personalized advertising and social media interaction (e.g., Facebook pixel, TikTok)
Cookie Management:
You can manage or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the site.
For a detailed list of the cookies we use, please see the dedicated section or contact us.
11. Embedded Content and External Links
Our site includes content and links to third-party platforms (Instagram, Facebook, TikTok, YouTube), which may collect data according to their own privacy policies.
We are not responsible for the data processing practices of these external services.
12. Changes to this Policy
We reserve the right to update this policy to reflect regulatory, technical, or operational changes. Changes will be posted on this page with the updated date.
13. Contact Us
For any questions regarding this policy or the processing of your data, you can contact us at:
Arco di Vino B&B
Email: info@arcodivino.it
Website: https://arcodivino.it